I was just reading Raven Zachary’s blog about his woes with T-Mobile and AT&T Wireless Cingular AT&T Wireless. Interesting read. I fully agree with one of his comments. Beware of going to a AT&T dealer and not to the company store. The dealer could likely make all kinds of promises none of which would be honored by the company. In my case I had to move my company-owned cell connection to my personal account. I was told by the dealer everything would be the same (including the expiration dates of my previous contracts) and, of course, I was getting a better deal because he had bumped me to a more economical plan. 3 months later, after much heartburn I realized it was not true. Lock-in is the mantra for all cell phone providers. I have been an AT&T/Cingular customer for the last 7 years not necessarily by choice. The sheer task of looking for an alternative is so daunting that I give up every time I think of it.